Ask now
The assistant answers straight away. Signed in, it can check your credits, plan and recent videos, and open your billing page. Anything it can't sort out goes to a person, who replies by email.
Or email us
One person reads these, so it may not be instant — but it will be read.
support@tallclip.comBrands, sponsorship and partnerships: brands@tallclip.com
Your data (a copy, or deleting it): privacy@tallclip.com
Refund unused credits
Changed your mind? You get back the unused share of what you paid for a top-up - use a fifth of a £20 top-up and £16 comes back to your card.
Report a bug
Tell us what went wrong and it goes straight to the person who fixes it.
Who runs TallClip
Something in a video that shouldn't be there
The footage comes from libraries and public archives, and a picture can be published there wrongly. If you hold the rights to something that has turned up in a video, email the address above with a link to the work and where you saw it, and it will be removed from what the app can reach.